TD Bank's key performance indicators revolve around achieving faster feedback, quicker value delivery, and the elimination or minimization of bottlenecks. They leverage Agile methodologies for rapid feedback and value stream management for end-to-end alignment and optimization. Furthermore, TD Bank incorporates architectural improvements and the theory of constraints to enable continuous fine-tuning.
TD Bank has observed "encouraging signs" of progress in their journey toward end-to-end value streams. However, achieving realignment across the organization is recognized as a significant challenge, requiring a coalition of influential advocates, early adopters, and executives willing to experiment and negotiate. Despite the challenges, TD Bank is focused on the benefits of VSM, particularly reusability. They aim to build once and use many times (e.g., marketing campaigns or security tools) to enable different business verticals to leverage common capabilities.
Ultimately, TD Bank's objectives for VSM implementation are to enhance their competitive edge, accelerate value delivery to the market, and maximize efficiency. They seek to establish a common purpose, improve feedback loops, minimize rework, and achieve a greater return on investment, ultimately leading to shorter cycle and lead times, which they equate to financial gains.
This case story first appeared in an IDC Peerscape paper and is available to our members here.
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Helen Beal
Helen is the CEO and chair of the Value Stream Management Consortium and co-chair of the OASIS Value Stream Management Interoperability Technical Committee. She is a DevOps and Ways of Working coach, chief ambassador at DevOps Institute, and ambassador for the Continuous Delivery Foundation. She also provides strategic advisory services to DevOps industry leaders. Helen hosts the Day-to-Day DevOps webinar series for BrightTalk, speaks regularly on DevOps and value stream-related topics, is a DevOps editor for InfoQ, and also writes for a number of other online platforms. She is a co-author of the book about DevOps and governance, Investments Unlimited, published by IT Revolution. She regularly appears in TechBeacon’s DevOps Top100 lists and was recognized as the Top DevOps Evangelist 2020 in the DevOps Dozen awards and was a finalist for Computing DevOps Excellence Awards’ DevOps Professional of the Year 2021. She serves on advisory and judging boards for many initiatives including Developer Week, DevOps World, JAX DevOps, and InterOp.
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